Shipping policy

BUBS Naturals Shipping, Returns, & Refunds Policy

Thanks for shopping with BUBS Naturals. Here's everything you need to know about how we ship your order, protect it, and handle returns and refunds.

Order Processing

Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays are processed the next business day. Most orders ship within 2 business days of purchase, but timing may vary. a


Domestic Shipping (United States)

We ship with major US carriers: FedEx, UPS, USPS, and ShipX.

  • Standard: 5–10 business days

  • Expedited: 2–3 business days


Delivery times are counted from the date your order ships and may vary by location and carrier. You'll receive tracking information by email once your order ships.

Shipping costs are calculated at checkout based on shipping method and destination. Subscription orders ship free within the US.

 

International Shipping

International orders are fulfilled through our partner, Passport Global.

  • Duties and taxes are collected at checkout. Paying upfront helps your order move through customs faster, with no surprise fees at delivery.

  • Free shipping does not apply to international orders, including subscriptions.

  • Delivery times vary by destination and customs processing.

We reserve the right to limit quantities shipped to any address.

International shipping rates may change anytime at BUBS discretion.


Order Protection with Checkout+

Add Checkout+, order protection powered by Onward, at checkout to get:

  • The BUBS Promise: Don't love your first order? Return it within 60 days of delivery for a full refund, even if it's been opened.

  • Free replacements for lost, stolen, damaged, or defective orders, at no additional cost. Applies to both domestic and international orders.

  • Free return shipping on US orders.

To file a claim, email our Customer Service team at info@bubsnaturals.com with your order number (and a photo, if the item is damaged or defective).

Without Checkout+:

  • Lost or damaged in transit: Please contact the carrier directly.

  • Defective product: Email info@bubsnaturals.com with your order number and a photo, and we'll work with you to make it right.


Returns

To start a return, email info@bubsnaturals.com with your order number. Our team will send you return instructions.

Return windows

With Checkout+

Without Checkout+

First order

60 days, opened or unopened (The BUBS Promise)

30 days, unopened only

Subsequent orders

30 days, unopened only

30 days, unopened only

Unopened items must be unused, in their original condition, and in the original packaging.

Sale items are final sale and cannot be refunded.

 

Return shipping

With Checkout+

Without Checkout+

US orders

Free

Paid by customer

International orders

Paid by customer

Paid by customer

Customer-paid return shipping costs are non-refundable.

 

Refunds

Once your return arrives at our warehouse, we'll email you to confirm receipt and let you know whether your refund is approved. Approved refunds are issued to your original payment method within about 10 business days.

Haven't received your refund? Check your bank account first, then contact your card provider or bank, as refunds can take a few days to post. If you still don't see it, email info@bubsnaturals.com.


Gifts

If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. Otherwise, the refund goes to the original purchaser.

 

Subscriptions

You can cancel your subscription anytime from your account dashboard.

 

Questions?

Email us at info@bubsnaturals.com.

By completing a purchase, you agree to this policy.